Shipping Policy

Last updated: January 2026

dtfsupplies.co.uk operates from the United Kingdom and dispatches all orders from within the UK unless otherwise stated.

By placing an order on dtfsupplies.co.uk, you agree to this Shipping Policy in addition to our Terms & Conditions.

1. Order processing

• Orders are typically processed within 1–2 business days.
• Processing times are estimates and not guaranteed.
• Orders placed on weekends or UK bank holidays will be processed on the next working day.
• During peak periods, promotions, or unforeseen circumstances, processing times may be extended.
• dtfsupplies.co.uk reserves the right to delay dispatch where necessary for operational, security, or verification purposes.

2. Delivery times

Estimated delivery times within the UK:

• UK Standard Delivery: 2–4 business days
• UK Express Delivery (if available): 1–2 business days

Delivery times are estimates only and are not guaranteed. dtfsupplies.co.uk is not responsible for courier delays, service disruptions, weather conditions, strikes, or other factors beyond our control.

No delivery timeframe forms part of a contractual guarantee.

3. Shipping costs

• Shipping costs are calculated at checkout based on order weight, size, and delivery method.
• All delivery charges are non-refundable once an order has been dispatched.

4. Dispatch & risk

• Orders are considered dispatched once handed to the courier.
• Risk in the goods passes to the customer upon delivery.
• Proof of delivery provided by the courier shall be deemed conclusive evidence of delivery.

5. Tracking information

Where available, tracking details will be provided after dispatch. Tracking availability depends on the courier and service selected.

6. Incorrect or incomplete address

Customers are responsible for providing accurate delivery details.

If an incorrect or incomplete address is provided:

• Delivery delays may occur.
• Additional charges may apply for redelivery.
• dtfsupplies.co.uk shall not be liable for lost or undelivered parcels.
• Any returned parcel may be reshipped only after payment of additional delivery charges.

7. Failed delivery & uncollected parcels

If a parcel is returned due to failed delivery attempts or refusal of delivery:

• The customer is responsible for any return and redelivery costs.
• Refunds (if applicable) will exclude original shipping costs and any additional charges incurred.

8. Lost or damaged parcels

• Claims for lost or damaged parcels must be reported within 48 hours of the expected delivery date or receipt.
• Customers must provide supporting evidence (photos, order details, and any courier documentation).
• Any compensation is limited to the extent provided by the courier’s insurance policy.

9. Force majeure

dtfsupplies.co.uk shall not be liable for delays or failures caused by events beyond reasonable control, including but not limited to courier disruptions, supplier issues, natural disasters, or government restrictions.

10. Contact

If you have any questions about this Shipping Policy, please contact dtfsupplies.co.uk before placing an order.

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