Privacy Policy

Privacy Policy

Last updated: January 2026

dtfsupplies.co.uk is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how dtfsupplies.co.uk collects, uses, stores, and protects your personal information when you use our website.

By using this website or placing an order, you confirm that you have read and understood this Privacy Policy.

1. Data controller

The data controller for your personal data is dtfsupplies.co.uk, operating in the United Kingdom under UK GDPR and the Data Protection Act 2018.

2. Personal data we collect

2.1 Identity & contact data

  • Full name
  • Company name
  • Billing and delivery address
  • Email address
  • Telephone number

2.2 Transaction & account data

  • Order details and purchase history
  • Payment status and transaction references
  • Account login details (if applicable)

2.3 Technical & usage data

  • IP address
  • Browser type and device information
  • Website usage and browsing behaviour
  • Cookie and tracking data

2.4 Payment data

Payment details are processed securely by third-party payment providers (e.g. Shopify Payments, PayPal, Stripe). dtfsupplies.co.uk does not store full payment card details.

3. How we collect your data

  • Place an order or create an account
  • Contact us via email, forms, or phone
  • Subscribe to marketing communications
  • Browse our website (via cookies and analytics tools)

4. Legal bases for processing

dtfsupplies.co.uk processes personal data under the following lawful bases:

  • Contractual necessity – to fulfil orders and provide services
  • Legal obligation – to comply with accounting, tax, and regulatory requirements
  • Legitimate interests – to improve services, security, and fraud prevention
  • Consent – for marketing communications and non-essential cookies

5. How we use your data

dtfsupplies.co.uk uses your personal data to:

  • Process, manage, and fulfil orders
  • Communicate regarding orders, deliveries, and enquiries
  • Improve website performance and customer experience
  • Prevent fraud, misuse, and security risks
  • Comply with legal and regulatory obligations

We do not sell your personal data.

6. Data sharing & third parties

We may share your data with trusted third parties only where necessary, including:

  • Payment providers (e.g. Shopify, PayPal, Stripe)
  • Courier and logistics providers
  • IT and website service providers
  • Professional advisers (accountants, legal advisers)
  • Regulatory authorities where required by law

All third parties are required to process your data securely and in accordance with UK GDPR.

7. International data transfers

Some third-party service providers may process data outside the UK. Where this occurs, dtfsupplies.co.uk ensures appropriate safeguards are in place, including:

  • UK adequacy regulations
  • Standard contractual clauses (SCCs)
  • Equivalent legal protections

8. Data retention

dtfsupplies.co.uk retains personal data only for as long as necessary, including:

  • Order and financial records: up to 6–7 years (UK tax and accounting requirements)
  • Account data: while your account remains active
  • Marketing data: until consent is withdrawn
  • Technical and analytics data: according to cookie retention periods

9. Data security

dtfsupplies.co.uk implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

However, no system is completely secure, and absolute security cannot be guaranteed.

10. Your rights under UK GDPR

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure of your data (where legally applicable)
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time (where processing is based on consent)

Requests must be made in writing and may require identity verification.

We reserve the right to refuse or charge a reasonable fee for excessive or unfounded requests, as permitted by law.

11. Marketing communications

dtfsupplies.co.uk may send marketing communications where permitted by law. You can opt out at any time by:

  • Using the unsubscribe link in emails
  • Contacting us directly

12. Complaints

If you believe your data has been misused, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

https://ico.org.uk

13. Limitation of liability

To the fullest extent permitted by law, dtfsupplies.co.uk shall not be liable for any loss or damage arising from:

  • Unauthorised access beyond our reasonable control
  • Third-party systems or service providers
  • User failure to protect account credentials

14. Changes to this policy

dtfsupplies.co.uk reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page and will take effect immediately.

15. Contact us

If you have any questions about this Privacy Policy or how your data is handled, please contact dtfsupplies.co.uk via the contact details provided on the website.

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